In today’s customer experience landscape, intelligent tools are no longer optional they are essential. Customer expectations are rising, digital interactions are evolving fast, and companies are under pressure to deliver faster and more personalized service. As AI continues to reshape workplaces and industries, LinkedIn has introduced a major update: AI People Search, a feature designed to make talent discovery, expertise identification, and professional networking far more precise and efficient.
For CX leaders, this update is more than a simple convenience. It represents a major shift in how organizations build teams, source customer experience talent, and identify the skills required for modern CX transformation.
This article explores how LinkedIn’s AI People Search works, its impact on customer experience leadership, and the strategic advantages it offers for talent acquisition, team development, and business growth.
What Is LinkedIn’s AI People Search?
LinkedIn’s new AI People Search is an advanced search tool powered by generative AI that helps users quickly find professionals based on detailed queries. Instead of manually filtering through profiles, industries, or job titles, users can now type natural language prompts such as:
- “Find customer experience leaders with telecom background in India”
- “Show me professionals skilled in AI-driven customer engagement”
- “Find candidates with strong communication and CX analytics skills”
This allows CX leaders to discover people not just by job titles, but by skills, industry insights, achievements, and relevant experience something traditional search filters often fail to capture.
AI People Search also removes guesswork, summarizing profiles into easy to understand insights while giving suggestions and refining results based on your needs.
Why This Matters for CX Leaders
Customer experience teams rely heavily on human skills communication, empathy, problem solving, analytics, digital transformation knowledge, and AI adoption. But finding the right CX talent is often challenging because skills are scattered across roles such as customer support, customer success, service operations, digital strategy, and product experience.
LinkedIn’s AI People Search helps CX leaders:
- identify hidden talent
- discover skill patterns
- analyze experience faster
- recruit based on real capabilities rather than job titles
- accelerate team building
In an industry where customer expectations shift rapidly, having the ability to hire and develop the right people can significantly impact customer satisfaction, retention, and loyalty.
Key Features of LinkedIn’s AI People Search
1. Natural Language Search
No more filters, checkboxes, or complex search logic. Users simply type conversational queries like:
- “Find a CX manager with retail experience”
- “Who has expertise in omnichannel support?”
The system delivers accurate results instantly.
2. Skill-Based Search
AI identifies professionals based on skills, not just keywords. It understands related skills and job responsibilities across roles.
For example, searching “AI customer support” might show people with skills in automation, chatbot design, and customer journey optimization.
3. Expertise Summaries
The AI automatically creates summaries of profiles, giving a quick snapshot of:
- strengths
- experience
- relevant skills
- industry background
This saves CX leaders hours of manual reading.
4. Role Recommendation Insights
CX leaders can explore what skills are trending for roles such as:
- customer experience manager
- customer success specialist
- CX analytics lead
- digital experience strategist
This helps leaders shape their hiring strategy and future skill roadmap.
How CX Leaders Can Use This Tool to Transform Talent Strategy
1. Hire Faster and Smarter
The biggest advantage is precision. Instead of reviewing hundreds of profiles, AI narrows the list to the most relevant candidates with the right skill combination.
CX leaders can specify:
- industry experience
- customer journey specialization
- communication strengths
- AI and digital tools experience
- managerial or operational expertise
This is especially useful for sourcing niche roles like:
- Voice of Customer Analyst
- CX Data Specialist
- Customer Success Strategist
- Digital Service Transformation Lead
Finding such talent earlier was tedious, but AI People Search makes it seamless.
2. Build Future-Ready Customer Experience Teams
Customer experience is evolving. Teams now require skills in:
- AI customer support
- predictive analytics
- chatbot optimization
- journey mapping
- CX metrics and dashboards
- omnichannel experience design
- retention strategy
AI People Search helps leaders identify talent with emerging skills and match them to future CX goals.
3. Discover Skill Gaps in Your Organization
By analyzing search results and suggested skills, CX leaders can identify what their teams lack.
For example, if top CX managers have:
- data interpretation skills
- CRM expertise
- AI automation experience
but your team does not, you immediately know where to invest in training.
4. Improve Internal Collaboration
CX is not a stand alone function. It depends on:
- sales alignment
- product feedback loops
- marketing strategies
- operational support
- technology integration
AI People Search helps leaders find internal experts:
- data scientists knowledgeable in customer analytics
- product managers with customer insight experience
- operations heads experienced in process improvement
This makes cross functional collaboration faster and more effective.
5. Build Strategic Industry Connections
Networking is an essential part of CX leadership. The new AI feature can identify:
- CX leaders in your sector
- experts in AI-powered engagement
- customer loyalty specialists
- global thought leaders
- digital transformation consultants
Building these connections opens doors to partnerships, benchmarking, and learning opportunities.https://reachskyline.com/
If you are a CX leader looking to hire smarter, enhance your digital transformation strategy, or understand future talent needs, now is the right time to explore LinkedIn’s AI People Search.
Embrace AI as your competitive edge. Start using AI driven search tools to build stronger, more skilled, and future ready customer experience teams.
The Impact on Customer Experience Hiring Trends
1. Job Titles Will Matter Less
Skills will matter more than titles. For example:
- A “Support Manager” might actually have strong data skills.
- A “Service Analyst” may excel in customer journey design.
AI People Search uncovers these hidden strengths.
2. Skill Matching Will Become More Accurate
CX hiring will shift toward measurable capabilities such as:
- empathy and communication
- problem solving
- data literacy
- AI tool proficiency
- customer journey management
AI reduces bias and improves accuracy.
3. Global Talent Pools Will Expand
LinkedIn’s AI makes it easy to find talent across countries, industries, and sectors. CX leaders can now access:
- remote employees
- specialized consultants
- gig and freelance experts
- international CX strategists
This expands hiring possibilities dramatically.
Challenges CX Leaders Should Keep in Mind
While AI People Search is powerful, leaders should be aware of:
1. Data Quality
AI relies on updated LinkedIn profiles. Outdated skills or incomplete profiles may affect search accuracy.
2. Interpretation
Leaders must still apply human judgment, especially when evaluating soft skills like empathy and communication.
3. Ethical Use
AI should be used responsibly, ensuring fair hiring practices and avoiding over-dependence on tools.
Conclusion
LinkedIn’s new AI People Search is a game changer for customer experience leaders. It transforms how talent is discovered, analyzed, and hired making the process faster, smarter, and more strategic. With natural language search, skill based insights, and instant profile summaries, CX leaders can now build stronger, more capable teams that are ready for the future of customer experience.
The competitive advantage goes to leaders who adopt these tools early. By embracing AI, CX leaders can improve hiring accuracy, identify future skills, enhance collaboration, and make data driven decisions that directly impact customer satisfaction and loyalty.
AI is not replacing human leadership. It is empowering it.
Frequently Asked Questions (FAQ)
It is an AI powered tool that helps users find professionals using natural language search and skill-based recommendations.
They can hire faster, find niche talent, identify skill gaps, and build stronger CX teams.
It improves them by allowing conversational queries and smarter results.
Customer experience managers, customer success specialists, analytics experts, digital experience strategists, and AI customer support specialists.
Yes. It helps locate internal experts across departments for data, technology, product, and marketing alignment.
Absolutely. It helps small teams identify talent efficiently without long recruitment cycles.
Analytics, AI knowledge, communication, customer journey expertise, problem solving, and omnichannel experience.